Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your DK Gem account. Access and eligibility depend on your local law and the regions where service is available — read them before you start.

Covers account accessbKash, Nagad, Rocket depositsEligible regions applyYour rights explained
DK Gem Terms That Cover How Your Account Works
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Account Verification

We verify identity before processing withdrawals. You may be asked to confirm your bKash or Nagad number matches the one on your account to complete the check.

Data We Hold

We keep account registration data and transaction records as required for the operation of your wallet and payment history. You can request a summary by contacting support.

Updating Your Details

If your registered mobile number or wallet details change, contact support before your next deposit. Mismatched wallet details can delay withdrawal verification.

Closing Your Account

You may request account closure at any time through the support team. Any unplayed balance will be returned to the wallet used for your last verified deposit.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Start a chat session directly from your account page. Our support team handles terms queries, account questions, and wallet verification issues during available hours.

Email Support

Send your query to our support address and include your registered account details. We respond with reference numbers so you can track the conversation thread.

Help Centre

The Help Centre covers account rules, deposit steps for bKash, Nagad, and Rocket, and common terms questions with step-by-step explanations for each process.

Questions About DK Gem Terms and Conditions

These terms apply to anyone who opens an account on DK Gem. Access depends on your local law and whether you are in an eligible region — creating an account means you have confirmed both.

No. Your account is registered to you alone. Sharing access or letting another person use your wallet details breaches these terms and may result in account suspension.

We may suspend or close your account. If unplayed funds remain at the time of closure, we will return them to the bKash, Nagad, or Rocket wallet tied to your account.

Contact our support team by email or live chat with your registered details. We will confirm what data we hold and provide a summary within a reasonable time frame.

Yes. Reach out to support and request closure. We will process it and, after verifying your wallet details, return any remaining balance to your deposit source.

We may update these terms when needed. We will notify you via your registered contact before material changes take effect, so check your account messages regularly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.